Refund Policy

Last updated: April 2026

At ASMMonitor, we want you to be completely satisfied with our service. This Refund Policy outlines the terms and conditions for refunds on our subscription plans.

Summary: We offer a 14-day money-back guarantee for new subscribers. If you're not satisfied within the first 14 days, you can request a full refund.

1. 14-Day Money-Back Guarantee

New subscribers to any paid plan are eligible for a full refund within 14 days of their initial purchase. This allows you to evaluate ASMMonitor and ensure it meets your needs.

To request a refund under this guarantee:

Contact us within 14 days of your purchase date
Email support@asmmonitor.com with your account email
Include "Refund Request" in the subject line

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

First-time subscribers: Within 14 days of initial purchase
Service unavailability: If ASMMonitor is unavailable for an extended period (more than 72 consecutive hours) due to issues on our end
Billing errors: If you were charged incorrectly or multiple times for the same subscription
Failed service delivery: If we are unable to provide the core features of the Service

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

Requests made after the 14-day guarantee period
Change of mind after the guarantee period
Failure to use the Service (non-use does not qualify for a refund)
Violation of our Terms of Service resulting in account suspension
Downgrade from a higher-tier plan (unused portion is not refundable)
Partial month/year after cancellation (you retain access until the end of your billing period)

4. Subscription Cancellation

You can cancel your subscription at any time through your account settings:

Your subscription will remain active until the end of the current billing period
You will not be charged for future billing periods
No partial refunds are provided for the remaining period after cancellation
Your account will automatically downgrade to the Free plan after expiration

Note: Canceling your subscription is different from requesting a refund. Cancellation stops future charges but does not provide a refund for the current period.

5. Refund Process

Once a refund is approved:

Refunds are processed through Paddle, our payment processor
The refund will be credited to your original payment method
Processing time is typically 5-10 business days, depending on your bank
You will receive email confirmation when the refund is processed

6. Pro-Rated Refunds

We do not offer pro-rated refunds for:

Partial months or years of service
Unused features or scans
Plan downgrades

In exceptional circumstances (such as extended service outages), we may offer pro-rated credits or refunds at our discretion.

7. Domain Add-ons

Additional domain purchases (beyond those included in your plan) are non-refundable once the domain has been added and scanned. If you purchased a domain add-on in error and have not yet added the domain, please contact us immediately for a refund.

8. Free Trial

If you signed up for a free trial and were subsequently charged:

Contact us within 7 days of the charge
If you did not intend to subscribe, we will issue a full refund
Your account will be reverted to the Free plan

9. Disputed Charges

If you believe a charge is incorrect, please contact us before disputing the charge with your bank. We are committed to resolving billing issues quickly and fairly. Chargebacks initiated without contacting us first may result in account suspension.

10. Contact Us

For refund requests or billing questions:

Email: support@asmmonitor.com
Subject: Refund Request - [Your Account Email]

We aim to respond to all refund requests within 2 business days.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email.